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Colonial penn life insurance reviews12/3/2023 Their customer service hotline is available during restricted hours, Monday-Friday. What is Colonial Life's customer service availability?Ĭolonial Life does not provide claims reporting via phone. They do state that customers can access their benefit payouts within 48 hours if they’ve signed up for direct deposit. However, the carrier does not provide a specific claims response time frame promise. Colonial Life Insurance Company FAQ What is Colonial Life's average claim response time frame?Ĭolonial Life allows customers to file claims through the official website or via fax at any time. These agents can help make customer service easier for you by handling claims and other concerns.
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